Frequently Asked Questions
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GENERAL QUESTIONS
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Where is Sincerely Posh located?
Sincerely Posh is located in Mesquite, Texas
Does Sincerely Posh have a physical retail store?
We do not have a physical address, just an online boutique from where you can shop and order all of our stationery and favor products. You are able to call and speak with the designer about our services, orders, and products.
What is the Sincerely Posh Experience?
The Sincerely Posh Boutique Experience is different from any other company. When you find a design that you like, you will only pay the deposit and our designer will send you a Design Brief to better customize your stationery. Once we receive the Design Brief back, your stationery design will be set and a digital proof will be sent to you. Once you approve the design, at that time you will pay the balance. This gives you the peace of mind of knowing your design will come out as beautiful as you planned.
What are my personalized options and how much do they cost?
You can change font sizes, font type, colors, wording, paper types, trim, backside design of cards, among a few others during the personalization process on most of our products. It is free of charge.
Can I add special instructions to my order?
When personalizing your order online, you are able to personalize any of the text in the card design. The Designer will be sending you a Design Brief for your invitation and you will place those changes on this form. The Designer will provide those changes in your complimentary digital proof that will be sent to you. We will also contact you by email or phone if we are unable to accommodate your request. Please be advised that we will not change any of the cards to another size, cardstock, or format other than what we offer. Such changes may result in Customization charges.
I would like the color of my invitations to match a color swatch I have. Is this possible?
Unfortunately, we are not able to match colors from a paint swatch or a piece of fabric on our personalized invitations unless you have the CMYK or HEX code for that particular color. If you are getting your design completely customized, we can try and get as close as we can to match the swatch but there is no guarantee the color will be exactly the same without the proper color codes.
What guidelines should I follow when selecting a photo to submit?
We accept photos that are 20 MB or less in the following formats: jpg, png, tiff, gif, and eps. Jpg files work the best. The higher the resolution and originality of the photo, the more crisp and clean the photo will turn out. If the resolution is low, it may print fuzzy and unclear. An un-cropped picture is recommended. The designer will be able to crop the photo for you. If you have specific instructions for the designers, please leave a note in the special instructions section.
How do I send my photo over to the designer?
Please email the designer with your photo attached to hello@sincerelyposh.com. Please include your order number, name, and phone number.
Can I send the photos that I want to use on my stationery to you via mail?
We apologize but we do not accept physical photo’s for your invitations. All photos need to be submitted in an electronic format.
Do you offer refunds?
Once the design process has begun, a refund can not be processed.
REORDERS & REPRINTS
Reorders are simple. To process a reorder, we will simply need for you to email us or call our customer service phone line. We will need your original order number and a link will be sent to you to make a payment as we do not keep payment information on file. If you do not have your original order, we can look it up for you. Our Diva Representative can go over your processing time and estimated delivery date with you at this time.
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If you receive your order after it has been printed and find there was a mistake even after proofing your custom text (date change, wrong phone number, spelling, grammar, etc.), special considerations are made, and we offer up to a 40% discount on the re-printing (standard shipping charges will apply). To process a reprint, simply email or call our customer service phone line. We will need your original order number and we will send you the link to make a payment as, for your protection, we do not keep payment information on file. If you do not have your original order, we can look it up for you. Our Representative can go over your processing time and estimated delivery date with you at this time.
PHOTO REQUIREMENTS
If you are ordering a card that requires placement of a photo, click the "Upload" button on the order page or you can email us your photo (just make sure to include your order number in the photo). If you are using a professional copywritten photograph on your photo card, a copyright release may be required. Please email us a copy of the release.
Once the upload button is pushed, a pop-up window will appear where you will be able to select from your computer which photos you would like to upload. Make sure all of your images are sized correctly. Otherwise, the photo may be distorted or may not fit correctly. Your photo should be a .jpg (or .jpeg) that is at least 1 MB and under 6 MB in size.
We will be unable to use a photo that is too small. If you upload a photo that is too small or not clear enough, our Designer will email you and advise you that your photo will not be able to be used and you will be asked to send another photo.
Our Designer can also change a color photo to black and white. If you would like your photo changed, please let us know.
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For the best print quality, your digital photo should be a high-resolution jpg, with the required 300 dpi and 4" x 6" in size. The quality of the final product will depend on the quality of the digital file we receive. The following tips will help you maintain the highest quality image possible. Your camera should be at least 3 megapixels. When sending your picture to us, please make sure it is the original file. Please do not crop, edit or compress your picture, we are happy to do this for you. If emailing your photo, attach it to your email as a "file" instead of "photo" if your email gives you this option. If you are scanning a printed picture, clean the glass with a glass cleaner and a lint-free cloth to remove dust and dirt. Next scan your image at 100%, at least 300 dpi and save at the Maximum Level JPEG setting. Scan a photo that is at least 4"x6" or larger.
SHIPPING
Please allow 3-4 business days for printing and processing time plus the number of days listed for shipping, depending on the shipping method you select. Orders placed after 7PM CST require one additional day of processing time.
Note: At this time, we only ship within the United States.
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RUSH PRINTING. For the fastest delivery, you can select Rush Printing Service. For an additional $29.99 (depending on the design service), your order will be processed in 1-2 business day rather than the standard 2-3 business days. Then it will be shipped Overnight (overnight fees still apply). So, your order will be in your hands in 2-3 days.
*Rush Printing Service is not available for orders with the Signature Customization Service or Return Address Printing. Orders placed after 5PM for Rush Printing Service will require up to one additional business day of processing time.
Have More Questions?
Visit our Contact Us page for the different ways you can reach us.